Frequently Asked Questions
1. What is a Custom Clay Doll?
A Custom Clay Doll is a handcrafted, personalized figurine made from high-quality, eco-friendly clay. Each doll is uniquely designed based on your preferences—whether it’s a likeness of a loved one, a pet, a fantasy character, or a special memory.
2. How is the doll personalized?
You can customize:
Appearance: Hairstyle, facial features, clothing, and accessories.
Theme: Wedding, anniversary, birthday, or fantasy-inspired designs.
Pose & Details: Specific gestures, hobbies, or sentimental items (e.g., holding a book or a guitar).
During checkout, you’ll upload reference photos and share notes for our artisans.
3. Is the clay safe and durable?
Yes! We use non-toxic, oven-baked polymer clay that’s lightweight yet sturdy. Each doll is sealed with a protective varnish to prevent chipping or fading. Avoid prolonged exposure to water or extreme heat.
4. Can it be used as a child’s toy?
While our dolls are safe, they are delicate art pieces meant for display, not play. Small parts (e.g., accessories) may pose a choking hazard for young children.
5. How long does production and shipping take?
Processing: 3–5 business days to handcraft your doll.
Shipping: 15–25 business days worldwide (tracking provided).
Pre-orders or complex designs may require extra time—we’ll notify you upfront.
6. What if I’m not satisfied with my doll?
Your happiness is our priority! Contact us within 7 days of delivery for adjustments (e.g., minor fixes). Due to the custom nature of each doll, full refunds require proof of damage/defects.
Need Help?
Have other questions? Reach our Customer Service team at:
📧 Email: services@diybobblehead.com
⏳ Response time: 24–48 hours.